IT Infrastructure & WPS Supervisor

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Warsaw, MASOVIA, Poland

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IT infrastructure & WPS supervisor is responsible for IT infrastructure and network services and workplace support in the respective market or sub-region, including implementation of new solutions, actively participating in Global solutions rollout and running IT infrastructure and network projects. IT infrastructure & WPS supervisor is member of Europe regional IT infrastructure team in its technical support division. Responsible for setting up hardware, infrastructure help desk activities, workplace service etc.
  • Provide technical support to all IT Services staff and customers
  • Helpdesk (local and remote)
  • Diagnose hardware and software problems, and replace defective components
  • System software maintenance (OS, AD, etc.)
  • Manage client issues to resolution, escalating to Infrastructure manager or IT Service Desk management team as appropriate
  • Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor
  • Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Protects organization’s value by keeping information confidential
  • Contribute to and participate in, relevant projects that will enhance the service received by customers
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • IT Education (high school or university degree)
  • At least 2 years of helpdesk experience
  • Microsoft certification is an advantage
  • Fluent in written and spoken English, additional languages preferred as well
  • Knowledge in workplace service, OS, AD, network standards, hardware and software diagnostic, IT operations.
  • Exposure to diverse international environment with great organizational culture driven by Togetherness, Spirit and Passion
  • Career development opportunities – Annual Mentoring and Talent Program
  • Medical private insurance (Medicover)
  • Life insurance (Compensa)
  • Cafeteria of benefits (Medicover) with subsidized sport card
  • Cosmetic allowance (possibility to try great Oriflame products)
  • Internal training opportunities and access to LinkedIn Learning platform
  • Flexible working time and hybrid working model
  • Great organization culture and possibility to work in multinational teams.
IT infrastructure & WPS supervisor is responsible for IT infrastructure and network services and workplace support in the respective market or sub-region, including implementation of new solutions, actively participating in Global solutions rollout and running IT infrastructure and network projects. IT infrastructure & WPS supervisor is member of Europe regional IT infrastructure team in its technical support division. Responsible for setting up hardware, infrastructure help desk activities, workplace service etc.

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