We are Oriflame

Founded in Sweden in 1967, we are a social selling beauty company present in over 60 countries around the world. Our portfolio of nature-inspired cosmetics and wellness products, powered by science, is marketed through 1.5 million Independent Oriflame Brand Partners.   We are a people-powered wellbeing and beauty community with an entrepreneurial spirit. Inspired by the vision of our founders – to make quality beauty products and entrepreneurship accessible to many – Oriflame continues to bring that dream to life for Brand Partners around the world. Together, we live for the excitement of changing lives each day and creating a better tomorrow.   Learn more about Oriflame at corporate.oriflame.com

1. Purpose of the role:

• As a CRM Support Specialist, you need to have a combination of effective problem-solving ability through technical expertise, good understanding of end-to-end CRM marketing processes, including strategy, creative development and operational tasks.
• This job will involve working closely with Global CRM team, Digital Services and IT. And, in addition, work closely with market functions.

2. What will you do?

• First line of support for CRM teams and markets handling internal inquiries and resolving technical issues.
• Process coordinator of all CRM-related questions and issues: collecting requirements, addressing relevant teams, making sure on time delivery and follow-up.
• Help markets to set up A/B or multivariant testing and automated journeys.
• Creating audiences for various targeted sends using SQL queries and filters.
• Being able to create test contacts and add test users to subscriber lists; build personalized or dynamic emails and landing pages in Salesforce Marketing Cloud; leverage dynamic content capabilities to test, improve, and optimize customer journeys at-scale; segment and pull dynamic subscribers for campaigns and triggered emails upon markets or CRM team’s request.
• Support the CRM team with performing quality control checks of CRM journeys to ensure stability of templates across client/browser/device combinations.
• Partner with SFMC Technical Expert to define and implement new platform features and integrations to successfully deliver and improve marketing automation and reporting capabilities.
• Develop training and support materials that can be easily understood.
• Drive innovation and efficiency into Oriflames’ working processes and practices, introduce new ways of working supporting advanced utilization of SFMC functionality.
• Support with championing new innovations that influence efficiency and enable us to achieve enhanced results globally and locally.

3. Your background and your qualifications:

• University degree Bachelor/Master
• 1 year or more first-hand experience working with the Salesforce Marketing Cloud
• Salesforce Marketing Cloud Email Specialist Certificate or/and Salesforce Marketing Cloud Administrator Certificate
• Excellent Communication Skills
• Technical Support Experience
• Good knowledge of Journey Builder, Automation Studio, Email Studio, Mobile studio and Interactions studio components
• Good knowledge of SQL
• Working knowledge of AMPscript, HTML, CSS, and/or SOQL and JavaScript
• Proven record for problem resolution and successful completion of complex tasks
• Fluent in written and spoken English

4. Does this describe you?

• You have good communication skills and the ability to communicate complex technical concepts in a simple way.
• You have superior problem-solving skills, with high attention to details.
• You understand the backend journey of an email, barriers to making it to the inbox, handoffs, DNS, IP’s, DKIM, definition of all bounce reasons, etc.
• You have demonstrable knowledge of setting up A/B testing for email marketing.
• You have both a positive and proactive attitude.
• You are open-minded, creative and can multi-task.
• You have good time management and prioritization skills.
• You keep up with the latest trends in CRM and Marketing automation, as well as the latest updates in Salesforce marketing cloud and have a great capacity for learning.

5. What do we offer?

Working at Oriflame means working in a global company defined by a dynamic culture, meaningful work, and professional growth; this is what we offer our employees. As an employer we demand a lot of our people, but we also empower them to live up to their challenges, to have an entrepreneurial spirit and to deliver on our brand promise. And, importantly, we recognize their efforts and reward their achievements.

6. Does this match your profile and expectations?

Then don’t hesitate and apply now. Or spread the word to people who might be the right match. Curious to learn more? Check out our website www.oriflame.com and discover everything there is to know about our business, products, values and culture.

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