• Addressing customer queries via phone calls, emails and chats is the core task but there also hands on tasks make the role more varied than your regular contact centre. Sending out kits and samples, prepping for quarterly events and general admin tasks to name a few things that make the day fly by.

Answering customer queries that come in via chat, email and phone calls.

Packing and sending out kits and samples.

Assisting at conferences.

Dealing with claims and returns.

Sending out certificates and incentive gifts.

Booking in post and parcels for collection.

Ad hoc projects and testing of new systems and processes.

• Good written and verbal communication skills.
• Customer Service experience including working with calls, chats and emails.
• Comfort with multi-tasking in a busy environment.
• Understanding of customer service and dealing with customers.
• Fluency in English.
• Excellent communication and teamwork skills.
• Capability to multitask and a positive approach to problem-solving.
• Proficiency in computer skills. Experienced with Outlook, word and excel. Good typing skills.
• Eligible to work in the UK.

You will be part of a small busy team who help and support each other through the busy days and take pride in turning any challenges we have into a win.

This is a very varied, hands on role, where each day is different. Dealing with customer contacts in the form of phone calls, emails and chats is the core task but there are other things that make the role a lot more fun than a big impersonal call centre. Sending out kits and samples, prepping for quarterly events and general admin tasks to name a few things that make the day fly by.

We are a different kind of Customer Care where our customers are regulars who we speak to and see enough to build great relationships with. We are the champions of the customer journey, making sure every day that we are working on improving that.

A part time role working Monday to Thursday 9:00 am to 4:30pm, it would be preferable to have someone with flexibility to occasionally work extra hours for holiday cover and busy peak periods.

If this sounds like the team you want to work with and you think you have the skills to help us make sure we keep offering great customer care, get in touch, we would love to hear from you.