SFMC Support Specialist (Fixed Term contract)

Become an Oriflamian

Warsaw, Mazowieckie, Poland

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As a SFMC Support Specialist you need to have a combination of effective problem-solving ability through technical expertise, good understanding of end-to-end CRM marketing processes, including strategy, creative development and operational tasks. This job will involve working closely with Global CRM team, Digital Services and IT. And, in addition work closely with market functions.

  • First line of support for CRM teams and markets handling internal inquires and resolving technical issues.
  • Process coordinator of all CRM related questions and issues.
  • Help markets to set up A/B or multivariant testing and simple journeys.
  • Creating audiences for various targeted sends using SQL queries and filters.
  • Being able to create test contacts and add test users to subscriber lists; build personalized or dynamic emails and landing pages in Salesforce Marketing Cloud.
  • Support CRM team with performing quality control checks of CRM journeys to ensure stability of templates across client/browser/device combinations.
  • Partner with SFMC Technical Expert to define and implement new platform features and integrations.
  • University degree Bachelor/Master
  • 1 year or more first-hand experience working with the Salesforce Marketing Cloud.
  • SFMC Email Specialist Certificate or/and SFMC Administrator Certificate.
  • Excellent Communication Skills.
  • You keep-up with latest trends in CRM and Marketing automation, as well as latest updates in Salesforce marketing cloud and have a great capacity for learning.
  • Good knowledge of Journey Builder, Automation Studio, Email Studio, Mobile studio and Interactions studio components.
  • Good knowledge of SQL.
  • Working knowledge of AMPscript, HTML, CSS, and/or SOQL and JavaScript.
  • Confident user of Microsoft office (Word, Excel, PowerPoint, Outlook, etc.)
  • Fluent in written and spoken English
  • Fixed-term job contract.
  • Medical private insurance (Medicover).
  • Life insurance (Compensa).
  • Cafeteria of benefits (MyBenefit system) with subsidized sport card.
  • Cosmetic allowance (possibility to try great Oriflame products).
  • Home Office options (Hybrid work model 3 days at the office, 2 days at home) and flexible working hours.
  • New location since 2025 – Rondo Daszyńskiego.
  • Great organization culture and possibility to work in multinational teams.

As a SFMC Support Specialist you need to have a combination of effective problem-solving ability through technical expertise, good understanding of end-to-end CRM marketing processes, including strategy, creative development and operational tasks. This job will involve working closely with Global CRM team, Digital Services and IT. And, in addition work closely with market functions.

  • First line of support for CRM teams and markets handling internal inquires and resolving technical issues.
  • Process coordinator of all CRM related questions and issues.
  • Help markets to set up A/B or multivariant testing and simple journeys.
  • Creating audiences for various targeted sends using SQL queries and filters.
  • Being able to create test contacts and add test users to subscriber lists; build personalized or dynamic emails and landing pages in Salesforce Marketing Cloud.
  • Support CRM team with performing quality control checks of CRM journeys to ensure stability of templates across client/browser/device combinations.
  • Partner with SFMC Technical Expert to define and implement new platform features and integrations.
  • University degree Bachelor/Master
  • 1 year or more first-hand experience working with the Salesforce Marketing Cloud.
  • SFMC Email Specialist Certificate or/and SFMC Administrator Certificate.
  • Excellent Communication Skills.
  • You keep-up with latest trends in CRM and Marketing automation, as well as latest updates in Salesforce marketing cloud and have a great capacity for learning.
  • Good knowledge of Journey Builder, Automation Studio, Email Studio, Mobile studio and Interactions studio components.
  • Good knowledge of SQL.
  • Working knowledge of AMPscript, HTML, CSS, and/or SOQL and JavaScript.
  • Confident user of Microsoft office (Word, Excel, PowerPoint, Outlook, etc.)
  • Fluent in written and spoken English
  • Fixed-term job contract.
  • Medical private insurance (Medicover).
  • Life insurance (Compensa).
  • Cafeteria of benefits (MyBenefit system) with subsidized sport card.
  • Cosmetic allowance (possibility to try great Oriflame products).
  • Home Office options (Hybrid work model 3 days at the office, 2 days at home) and flexible working hours.
  • New location since 2025 – Rondo Daszyńskiego.
  • Great organization culture and possibility to work in multinational teams.
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Oriflame is a leading company in direct sales of cosmetics and wellness. We are present in more than 60 countries, of which we are the market leader in more than half. Oriflame has its origins in Sweden, with corporate offices in Switzerland. We offer a wide range of high quality beauty products, as well as a unique opportunity to join us as a Brand Partner and start your own business.
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